Returns & Exchanges
At JOSEF SEIBEL, we want you to be completely satisfied with your sustainable footwear; therefore, we offer a 30-day return window for all unworn items in their original packaging. Whether the fit isn't perfect or you've changed your mind, our streamlined process ensures a hassle-free experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Shoes
Place the unworn footwear in its original JOSEF SEIBEL box and secure it inside a shipping carton to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Drop Off and Refund
Hand your package to the designated courier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing